Frequently Asked Questions

The following are the most common issues with ACH (online payments) via our website

  1. The checking account number/routing number that were entered are flip flopped - Tip:  routing numbers always have 9 digits.
  2. The account number/routing number is missing a 0 either at the beginning or the end. 

This should rectify the most common ACH payment issues.  If you are still experiencing difficulties, please call the office and a staff member will be happy to assist you.

Sewer discounts are not available for filling a pool or watering a lawn.

Water softners are often the culprit behind low pressure in a home.  Be sure to keep your water softner clean and free of clogs!  If you do not have a water softner, please call the office and speak with a staff member to determine if there is another known cause for your pressure issue.

The first thing HWSA suggests to our customers is check your toilets for a leak.  Toilets are the number one cause for a spike in usage - yes you read that right, in 90% of all high usage inquires the culprit is a toilet.  Check toilets today with dye tablets or food coloring to find leaks you may not physically be able to see or hear.  

Second, check your meter.  Do you know where your meter is located?  Typically meters are located in a basement, utility closet or crawl space.  Once you have located your meter you must determine the best time to accomodate your test, HWSA typically recommends in the evening when everyone in the home has gone to bed for the evening, but it can be any time the water is not being used for a lengthy time period. 

  • Step 1:  To begin the test simply write down the numbers on the meter (or take a picture with your cell phone)
  • Step 2:  Make sure no one uses any water during the test period - no washing hands, no flushing toilets, no washing clothes, showes, etc.
  • Step 3:  Return to the meter after the selected time period has elapsed - write down the numbers on the meter (or take a picture with your cell phone)
  • Step 4:  Compare the first read with the second read - if there is a difference you have a leak

Water meters are positive displacement devices, which means they cannot register usage unless water flows through the meter.  Faulty water meters slow down prompting a lower than normal bill.  If you feel your meter is malfunctioning you are welcome to request a meter test.  Meter test costs are dependant upon what size meter you currently have.  All meter test must be paid by upfront by the property owner.  Once the meter test has been completed, if the meter fails testing the testing fee will be returned to the customer, if the meter passes the fee collected pays for the cost of the test and will be non-refundable.  Feel free to speak with a Customer Service Representative to discuss this process.

You must contact the office and request a Certification for sale, cost for this service is $50.  All request should be received atleast 2 weeks prior to sale.  Once a certification request has been received, this will facilitate the final meter read process to ensure a final bill is prepared for settlement.  HWSA never disconnect services.  Request made outside of the 2 week request period cost $75.

Please contact the office and speak with a Customer Service Representative to discuss possible scenarios and what options are available to you. - (215) 672-8011 Monday through Friday 9AM to 4PM

No HWSA does not add Fluoride to the potable water.  If you feel fluoride is a benefit for you or your family, please speak with your dentist.

For questions or to report problems: 215-672-8011