Water meters are positive displacement devices, which means they cannot register usage unless water flows through the meter. Faulty water meters slow down prompting a lower than normal bill. If you feel your meter is malfunctioning you are welcome to request a meter test. Meter test costs are dependant upon what size meter you currently have. All meter test must be paid upfront by the property owner. Once the meter test has been completed, if the meter fails testing the testing fee will be returned to the customer, if the meter passes the fee collected pays for the cost of the test and will be non-refundable. Feel free to speak with a Customer Service Representative to discuss this process.