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Why are my payments not going through on the online payment portal?


The following are the most common issues with ACH (online payments) via our website

  1. The checking account number/routing number that were entered are flip flopped - Tip:  routing numbers always have 9 digits.
  2. The account number/routing number is missing a 0 either at the beginning or the end. 

This should rectify the most common ACH payment issues.  If you are still experiencing difficulties, please call the office and a staff member will be happy to assist you.

Some HWSA customers have found that using a Comcast email may result in failure to receive email message due to enhanced security features.  You may need to contact your provider to learn how to disable these features or use a different email provider.